What is shubhbuild.com?

shubhbuild.com is marketplace for construction, finishes, interiors and decor related products & materials. shubhbuild.com connects customers (Builders, SMEs, Corporates, Infra companies, people who are constructing homes, apartments, commercial complexes etc.) with suppliers (Wholesalers, Manufacturers) and helps them buy materials and products online.

shubhbuild.com is not an intermediary (broker/commission agent/marketer) and doesnt in?uences price, credit, payment terms etc.

What are the products that I can purchase from shubhbuild.com?

With over 1,000+ verified suppliers registered on shubhbuild.com selling over 30000 products& 500+ brands you can buy all products, materials & solutions related to construction, interior & decor and finishes.

What is the process to create an account / register on shubhbuild.com?

1. Go to www.shubhbuild.com

2. Click on Customer Login

3. Click on Register Now

Fill the form and our team will get in touch with you to authenticate your details. Post authentication you are eligible to raise enquiries, receive quotes & place orders on shubhbuild.com.

Do you provide guarantee/warranty for the products purchased through shubhbuild.com?

shubhbuild.com is a technology platform which facilitates marketplace transactions. We directly connect suppliers/manufacturers with customers.

As a marketplace, we do not provide any guarantee or warranty for the products sold. However, every product which is sold on our platform has a guarantee or warranty as provided by the manufacturer/ supplier. Additionally, with our strict supplier on-boarding process we make sure to give our customers the best buying experience. If you have an issue, we will facilitate discussions with suppliers and help resolve amicably.

What is 'My Account'? How do I update my information?

Once you create an Account on shubhbuild.com, you can access your "My Account" page. Depending on your access level , the view in My Account Page will be different

As a Registered user, you can access the following:

  • - Personal Information: Enables you update your First and Last Name. If you want to update your mobile number or email, contact us at +91-9521-300-300 or info@shubhbuild.com
  • - My Orders: View all pending, delivered and cancelled orders
  • - Address Book: View and update your Shipping and Billing Address
  • - My Enquiries: As a Registered user you can view your enquiries

How/where do I login?

If you are on our homepage, you can login in at the top of our page here:

Click on login and enter in your login credentials (email/password). You should see your name and expiration date at the top of our page when you are logged in. If you see your name but no expiration date, your subscription may have expired. Visit My Account or call 9352-300-300 for assistance.

I am logged in but still dont have access. What do I do?

If you are logged in but still see the above screen shot, please complete the following steps:

1. Log out.

2. Refresh your browser while on our site. If you are using Internet Explorer as your Web browser, hit Ctrl+F5. If you are using any other Web browser, hit Ctrl+Shift+R.

3. Log in again.

If this process does not work, please contact info@shubhbuild.com or call 9352-300-300.

I would like to change the name, email, password and/or address on my account. How do I do that?

You can do all of this by visiting My Account at the top of our page. If you are not already logged in, you will be asked to login first. You will then see a screen like this when logged in:

1. Renew your subscription (Note: If your subscription has lapsed for six months or longer, you will need to re-subscribe here)

2. Change your password

3. Change your address and contact information

You can also email info@mdm.com or call +91-9521-300-300 for help.

When I try to read an article it asks me to login to view, but I thought I was logged in?

If you are logged in and are still prompted for your login information to view an article, please follow these steps:

1. Log out.

2. Refresh your browser while on our site. If you are using Internet Explorer as your Web browser, hit Ctrl+F5. If you are using any other Web browser, hit Ctrl+Shift+R.

3. Log in again.

If this process does not work, please contact info@mdm.com or call +91-9521-300-300.

I went to retrieve my password, but the one I was emailed does not work.

First, check that you do not have caps lock on. Our passwords are case sensitive. Also passwords cannot be copied and pasted. They must be typed.

If neither of these were the issue, please contact info@shbhbuild.com or call +91-9521-300-300. We will assist you as soon as we can.

I went to the retrieve password page but never got a new password in my email.

Please check your junk/spam mail folder. If you cannot find it there, please contact info@shubhbuild.com or call +91-9521-300-300.

How do I pay for my purchase?

You can choose to pay through any net banking from all major banks.You can also pay through RTGS/NEFT/Cheque/Demand Draft/Cash-In- Bank facility of icici bank..

Do I have to pay any charges for availing Cash-Before-Dispatch (CBD) service?

No, there are no additional charges from shubhbuild.com. However, tax collection at source will be applied at 1% on amount paid in cash, beyond INR 2 Lakh to be remitted to Income Tax authorities. Cash will not be accepted beyond INR 3 Lakhs.

Can I pay via Cheque?

Yes, you can choose to pay via cheque. On choosing to pay via cheque, your order will be "On Hold" and will only be confirmed once the payment is realised.

Is Cash On Delivery available as a payment option?

Yes, cash on delivery is available as a payment option on shubhbuild.com.

What should I do if my payment fails?

In case of any failed payments, contact our customer support team on+91-9521-300-300or info@shubhbuild.com.

What if I have already made payment for a product, and the product is not available or is out of stock with the supplier?

In case, the supplier is not able to deliver the order after you make the payment, our team will process the refund to your bank account within 5 to 7 working days after receipt of your bank details.

What are the modes of refund available after cancellation/return of order?

* Net Banking: The money will be refunded to the payment mode/account that was originally used to make the transaction.

* - Cash/Cheque in Bank: The refund would be done through a paper Cheque to the mentioned address in the refund form available.

Under what conditions can I ask to return the products on receiving the delivery?

Returns are accepted under the following conditions:

* - If the size or the dimensions of the ordered product is not as specified and is beyond tolerance limit (as per industry standard)

* - If wrong materials/products are delivered

* - If packed product delivered is or found tampered

* - If it is found that received products or material are defective or malfunctioning

* - If quality of the received material or product are not matching with manufactures specification To know more, please read Returns & Cancellations.

Can I modify/cancel my order after making the purchase?

If you feel the order placed needs to be modified / cancelled, please get in touch with our customer care at on +91-9521-300-300 or info@shubhbuild.com. We will be more than happy to solve your issues. To know more, please read our Returns & Cancellations Policy.